RFQS provides written support only for all enquiries — sales, support, refunds, licensing and general questions. Written contact lets us keep a clear record of every enquiry and respond carefully. RFQS aims to acknowledge written enquiries within 48 business hours (Monday to Friday, excluding Lebanese public holidays).
Response time
48 business hours. Operating timezone: Lebanon (Asia/Beirut).
Operator
Rony Francis, operating as RFQS — sole proprietor, based in Lebanon, Jbeil. RFQS is the trading name used in product documentation, license terms and customer-facing communications. Paddle, as Merchant of Record, issues the buyer’s order invoice; the seller’s name on the buyer’s card statement is set by the Paddle statement descriptor (as configured by Paddle at checkout, typically formatted PADDLE.NET* RFQS — exact wording controlled by Paddle).
What to include in your message
- For support or download issues: your Paddle order ID and the email address used at checkout.
- For refund requests: see the Refund Policy — order ID and checkout email are sufficient.
- For licensing questions: a brief description of how you plan to use the product (single user, small team, enterprise rollout, etc.).
- For general enquiries: no specific format — a short note is enough.
Payments and invoices
Payments and invoices for purchases are handled by Paddle as Merchant of Record (through the Paddle entity that contracts with the buyer under the Paddle Buyer Terms). For invoice reissues, tax IDs, VAT exemptions and other payment documents, contact us at support@rfqslb.store with your order ID and we will coordinate with Paddle. Buyers may also contact Paddle buyer support directly via the link in their Paddle order receipt or at paddle.net.
RFQS Store 